Payment & Fulfilment Policy

What Payment Methods/Types we accept and what happens once a person buys

Accepted Payment Methods

We accept the following secure payment options for your convenience:

Credit & Debit Cards:

Visa
Mastercard
American Express
Discover

Digital Wallets:

Apple Pay
Google Pay
PayPal
Shop Pay

Alternative Payment Methods:

Klarna (Buy Now, Pay Later)
Afterpay

All payments are processed through secure, encrypted channels to protect your financial information. We do not store credit card details on our servers.

Order Process & What Happens After You Buy

Step 1: Order Confirmation (Immediate)

Once your payment is successfully processed, you will receive an order confirmation email within 15 minutes containing:

Your order number
Itemized list of purchased products
Billing and shipping addresses
Estimated delivery timeframe
Payment receipt

Step 2: Order Processing (1-3 Business Days)

Your order enters our fulfillment queue where we:

Verify inventory availability
Prepare items for shipment
Conduct quality checks
Generate shipping labels

You'll receive a second email when your order moves to the shipping phase.

Step 3: Shipping Notification (After Processing)

Once your order ships, you'll receive a tracking email including:

Carrier information
Tracking number with clickable link
Updated estimated delivery date
Instructions for delivery preferences

Step 4: Delivery (7-14 Business Days)

Standard Shipping Timeline:

Domestic orders: 7-10 business days
International orders: 10-14 business days
Express shipping available at checkout for faster delivery

Note: Processing time (1-3 days) is separate from shipping time. Total time from order to delivery is typically 8-17 business days.

Important Information

Payment Authorization: Your payment method will be charged immediately upon order placement. For pre-orders, payment is collected at time of purchase, not at shipment.

Order Modifications: To modify or cancel your order, please contact us within 2 hours of placing your order. Once processing begins, we cannot guarantee changes can be made.

Failed Payment: If payment fails, you'll receive an email with instructions to update your payment method within 24 hours to avoid order cancellation.

Customer Support

For questions about your order, payment issues, or delivery updates:

Email: support@[yourcompany].com
Phone: 1-800-XXX-XXXX (Mon-Fri, 9 AM - 6 PM EST)
Live Chat: Available on our website (Mon-Fri, 9 AM - 8 PM EST)
Order Tracking: Visit our website and enter your order number and email

Please have your order number ready when contacting us for faster assistance.